FAQ's

What is Utsav Rewards?
Utsav Rewards is an exclusive loyalty program initiated by Federal Bank for its Debit Card, Internet Banking and Mobile Banking customers to reward them with points accumulated over transactions and redeeming the same for a wide range of consumer products.
Benefits of Utsav Rewards?
  • As a Federal Bank Debit card holder, you can earn & accumulate Utsav Points for all your Spends at Point of Sale (POS) and online purchases using Federal Bank Debit Card.
    • With every Rs. 100 spent, you earn 1 Utsav Point (Each Utsav Point is valued at Rs. 0.25)
  • As a Federal Bank Internet Banking customer, you can earn & accumulate Utsav Points for your Internet Banking Transactions.
    • Internet Banking Program structure as below:
      Transaction Types ( FedNet) Slab (Rs) Reward Points per transaction
      NEFT/RTGS (Interbank fund transfer) 1000 & Above 5
      IMPS (Inter Bank) 1000 & Above 5
      FUND TRANSFER - Intra Bank (Fednet / IMPS ) 1000 & Above 2
      BILLS PAYMENT, E-Com 100 & Above 1
      New Registration & first time usage of Rs. 500 and above within 30 days post registration  N/A 100
  • As a Federal Bank Mobile Banking customer, you can earn & accumulate Utsav Points for your Mobile Banking Transactions.
    • Mobile Banking Program structure as below:
      Transaction Types - FedMobile Slab (Rs) Reward Points per transaction
      NEFT/RTGS 1000 & Above 5
      IMPS (Inter Bank) 1000 & Above 5
      FUND TRANSFER - Intra Bank ( Mobile Banking / IMPS ) 1000 & Above 2
      BILLS PAYMENT 100 & Above 1
      Ne New Registration & first time usage of Rs. 500 and above within 30 days post registration  N/A 100
  • Redeem your Utsav Points on wide range of products, movie, air tickets, gift vouchers & more.
How do I become a member?
All Federal Bank Debit Card, Internet Banking and Mobile Banking customers are automatically enrolled as Utsav Rewards members.
How do I register my account?
You can register your account by visiting www.UtsavRewards.com and click on the “First Time User” section. You will have to fill in a few details and your account will be registered.
Can I join Federal Bank Utsav Rewards if I live outside India but I am an Indian citizen?
As long as you hold a Federal Bank Debit Card, you can join Utsav Rewards.
Is Utsav Rewards open for Non- Indian citizens?
Yes, if you are resident of India and hold a Federal Bank Debit Card or Internet/Mobile Banking account, you automatically become a member of Utsav Rewards.
What is the postal address to write to Federal Bank Utsav Rewards?
The Qube, A-703,
MV Road, Marol, Off Andheri-Kurla Road, Andheri (E),
Mumbai - 400059,
India
How do I earn Utsav Points?
Every time you make a transaction using your Federal Bank Debit Card, you will earn 1 point for every Rs.100/- spent.
Where can I earn Utsav Points?
  • As a Federal Bank Debit card holder, you can earn & accumulate Utsav Points for all your Spends at Point of Sale (POS) and online purchases using Federal Bank Debit Card.
    • With every Rs. 100 spent, you earn 1 Utsav Point (Each Utsav Point is valued at Rs. 0.25)
  • As a Federal Bank Internet Banking customer, you can earn & accumulate Utsav Points for your Internet Banking Transactions.
    • Internet Banking Program structure as below:
      Transaction Types ( FedNet) Slab (Rs) Reward Points per transaction
      NEFT/RTGS (Interbank fund transfer) 1000 & Above 5
      IMPS (Inter Bank) 1000 & Above 5
      FUND TRANSFER - Intra Bank (Fednet / IMPS ) 1000 & Above 2
      BILLS PAYMENT, E-Com 100 & Above 1
      New Registration & first time usage of Rs. 500 and above within 30 days post registration  N/A 100
  • As a Federal Bank Mobile Banking customer, you can earn & accumulate Utsav Points for your Mobile Banking Transactions.
    • Mobile Banking Program structure as below:
      Transaction Types - FedMobile Slab (Rs) Reward Points per transaction
      NEFT/RTGS 1000 & Above 5
      IMPS (Inter Bank) 1000 & Above 5
      FUND TRANSFER - Intra Bank ( Mobile Banking / IMPS ) 1000 & Above 2
      BILLS PAYMENT 100 & Above 1
      Ne New Registration & first time usage of Rs. 500 and above within 30 days post registration  N/A 100
  • Redeem your Utsav Points on wide range of products, movie, air tickets, gift vouchers & more.
What is the validity period of Utsav Points?
Your Utsav Points are valid for a period of 36 months or 3 years excluding the month of accrual.
What is the value of 1 Utsav Point?
Value of 1 Utsav Point is 25 Paisa (Re.0.25).
How do I redeem my Utsav Points?
You can redeem your Utsav Points for thousands of merchandise items, movie, bus & air tickets, gift vouchers & more. To redeem log on to Utsav Rewards website or call Utsav Rewards customer care at 1800 258 25566 (Operational days & hours: Monday to Saturday, 9 AM to 9 PM).
My Reward has not been delivered as yet?
Please verify that the date mentioned in the copy of the Redemption Request. All rewards reach you within the delivery time specified on the website. If it has been 2 days since the date mentioned, please fill in the details in the ‘my request’ column of the www.UtsavRewards.com.
Can I combine Utsav Points and cash for redemption?
Yes, you can combine Utsav Points and Cash for redemption.
My computer/ the site/ the application crashed just when I was redeeming?
Please restart your computer/ Log in to web page and check my request page. If the redemption request is complete it would reflect on my requests.
Do I need any minimum number of points for redemption?
Yes, you will need to have at least 250 points in your account before you can begin redeeming your points.
Can I redeem Utsav Points for more than one passenger at any time?
Yes, you can redeem Utsav Points for up to 6 passengers at any given time.
Can I redeem Utsav Points to gift a Bus ticket(s)?
Yes, you can easily gift bus tickets to friends / family. However you need to make the booking in the name of the passenger(s) who would be travelling. Bus tickets are not transferable.
Is there a minimum time frame within which I need to redeem and book before the journey?
No, you can book any time however it is advisable to plan your reservation 24 hours prior to departure.
Can I cancel/modify my redemption for the bus ticket?
Once redeemed for, the bus tickets are non-refundable, non-changeable, and non-transferable.
If my bus is not operating or is delayed, what do I do?
You need to check with the bus operator with which you have booked your seat(s). In the event of a schedule change/cancellation, your interests are protected, and you will be rebooked onto another bus. Delays however, are governed by the respective bus operator policies.
How can I get my bus tickets in my hand if I were to redeem my Utsav Points online?
After completion of your transaction, you can directly print your tickets by clicking on the 'Print Ticket' link provided on the 'Redemption Request Confirmation' page. Please carry this print-out on your person when travelling; also please ensure that you have with you a photo ID, stating the Date of Birth information that was provided while making the booking request on the internet.
Will I be eligible for any refunds should I miss the bus?
No, in the event of you missing the bus, we will not be held responsible.
How much luggage can I carry? What is my luggage Allowance?
The luggage restrictions vary from operator to operator. On average 20kg per person is the usual allowance. Luggage being carried for commercial purposes will be charged separately.
Can I choose my seat at the cinema?
Yes, this is one of the most important features that we offer. You have the choice of re-selecting/changing your seats at every step of the transaction.
How many tickets can I book in one transaction?
You are permitted to book a maximum of 10 tickets per transaction in each seating category of the cinema screen.
How can I confirm whether my tickets have been booked?
Once a booking is confirmed, you will receive an email stating the same.
I accidentally booked my tickets for today instead of tomorrow, can you change the tickets?
No, it is not possible to replace or refund tickets once they have been confirmed.
Can I change my seats?
No. It is not possible to change your seats to another row or another number once they have been booked and confirmed.
Can I change the show time that I have booked for?
No, it is not possible to change your tickets for a different show timing once they have been booked and confirmed.
Can we cancel or replace our tickets?
No, as per government regulations, once a ticket has been paid for, it is deemed as sold, and therefore cannot now be replaced or cancelled.
What is the minimum time frame within which I need to redeem before the show?
You must redeem your points at least 4 hours before the show timing. For e.g., should you wish to go for a show at 11pm on the 15th of April, you must redeem your points and make your booking request by the 7 pm on the 15th of April at the latest.
How will I get my tickets?
Once your booking is confirmed, you will be required to printout your confirmation and carry it with you to the box office at the cinema. Your tickets will be at the box office, and on request, they will be handed over to you.
How many days will it take to get my reward merchandise delivered?
Your reward merchandise will be delivered within 30 days.
What if the product reaches my mentioned delivery address when I was away or not available?
Should this occur, we will attempt to deliver the product the next business day once again. Kindly assure your availability.
What should I do if I want to change my delivery address?
Please call our Customer Care on 1800 258 2566 (Toll Free) in order to have the delivery address changed. This change of address will only be possible if you request for it at the end of the same business day on which you have placed your redemption request.
What should I do if the reward merchandise delivered to me is not what I ordered?
In this case, please call Customer Care on 1800 258 2566 (Toll Free) within one business day of the delivery of the product, in order to report the same.
What should I do if the reward merchandise has hidden damage or is found to be defective?
In the unfortunate event that this happens, please call Customer Care on 1800 258 2566 (Toll Free) within one business day from the delivery of the product, in order to report the same. The article shall be replaced.
What should I do if I ordered the wrong item?
Please call our Customer Care on 1800 258 2566 (Toll Free) before your redemption request is processed in order to change or cancel your redemption order.
How can I check my Utsav Points and know more about the program?
Visit Utsav Rewards website or call our Customer Care on 1800 258 2566.
Will I receive a statement of my Utsav Points and activities?
Yes, a monthly statement will be sent to all Utsav Rewards members through email or you can visit the website to see your statement. Please visit www.UtsavRewards.com or call our Customer Care to provide us with your latest email id and mobile number.
What is the customer Care number, and how would we be able to reach Utsav Rewards?
The Utsav Rewards Customer Care number is 1800 258 2566.
I am not able to log in?
If you are not able to log in, please follow these simple steps: • Refresh the web page by either hitting the F5 key or the refresh button on the tools menu. • If you do not get the webpage again, please do CTRL+ F5 and try again • If you are still not getting the web page, please make sure the web address or URL is www.UtsavRewards.com
How do I unsubscribe?
You are automatically enrolled in the Utsav Rewards program if you are a Federal Bank Debit Cardholder or Internet Banking/ Mobile Banking user. However, if you do not want to subscribe to the program, you can choose not to register your membership. If you have activated your membership and would like to unsubscribe, please call our customer care centre and we would be more than happy to help you.
Can I edit my profile, like address, phone etc? How can I edit it?
Sure you can do so online. To edit your profile, Log in to your account, select My Profile on the account page and just click on the edit page. Now you can change your details. Please do not forget to save the changes.
I'm receiving a Page Unavailable message when trying to activate. What should I do?
Please refresh your page and also check your internet connection. Also please check your email inbox as a verification email/sms would be sent to you with your account information.
I've forgotten my password, what do I do?
Click on forgot password button and answer the required question. Your password would be reset and sent to your email account. It would also be sent through SMS to you.
How do I change my password?
Log in to your account and click on change password button. You can change your password then. Keep your old password handy and do not forget to reconfirm the new password.
Can I book both international and domestic flights?
At the moment redemption is available on airlines for travel within India only. The International travel redemption option will be added shortly.
Can I redeem Utsav Points for more than one passenger at any time?
Yes, you can redeem Utsav Points for up to 6 passengers at any given time.
Can I redeem Utsav Points to gift an Airline ticket(s)?
Yes you can easily gift airline tickets to friends / family. However you need to make the booking in the name of passenger(s) who would be travelling. Air tickets are not transferable.
What is the minimum time frame within which I need to redeem before I fly?
No, there is no minimum time frame for redeeming your Utsav Points. You can redeem your Utsav Points for a flight departing on the same day.
Can I cancel/modify my redemption for the flight ticket?
Once redeemed for, the air tickets are non-refundable, non-changeable and non-transferable.
What happens if my flight is cancelled or delayed?
You will need to check with the airline with which you have booked your seat. In the event of a schedule change/cancellation, your interests are protected, and you will be rebooked onto another flight. Delays however are governed by the respective airline policies.
Can I book tickets for infants on Utsav Rewards?
Yes, you can book one infant per adult on Utsav Rewards. The age of infant must be below 24 months on the date of travel. Make sure you carry valid proof–of–age documents at the time of check-in. The infant is not awarded a seat on the flight and has to travel with the accompanying adult.
What’s an e–ticket?
An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you – along with a valid photo ID – to the airline counter when checking in for your flight.
What is the maximum number of seats I can book?
A maximum of 6 seats can be booked at one time. If you need to book for more than 6 travellers you will have to re–complete the booking process for the additional travellers.
Can I book a multi–city trip?
No, you cannot book multi-city booking at this moment. To book a multi-city travel, you will have to book individual sectors separately.
I’ve selected 5 passengers (adult + children). Why are some airlines missing from the search results?
Some airlines don’t allow us to book more than 4 passengers (adult + children) in one go, so try to search for fewer passengers.
I entered my payment details and hit submit – and all I got was a blank screen! I got charged but don’t have an e–ticket. What now?
We’re really sorry for the inconvenience. In some rare cases, we do not receive the response from the payment gateway on confirmation of payment. In such cases, we would automatically refund the amount charged to your credit card within 15 days. We suggest that in such cases, you search and book your trip again.
I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?
The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold till the time you complete your booking. Therefore, to minimize the chances of booking failures, we check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refresh the search.
How do I know my reservation was booked?
We’ll send you an SMS (to India numbers only) and an email to confirm your flight booking.
Do I need to confirm my flight reservation before I fly?
No, you don’t. If you really want to, you can contact the airline directly.
How do I confirm my seat assignments?
Utsav Rewards does not do pre–seating. Some airlines will confirm your seat assignments – their rules for doing so vary – so you can call your airline directly to check whether you get to choose your seat.
How do I get my e–ticket details?
We’ll send your e–ticket details to the email address you gave us when you made your reservation.
How do I get a boarding pass for an e–ticket?

You can check-in in three ways. Some of the airlines provide a web check-in facility, where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage.

You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at Airline check-in counter for issuance of boarding card and for baggage drop. Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.

Do I have to show my e–ticket confirmation email at the airline check–in counter?
Yes, you do. Some airports don’t allow you to enter without a printout of your e–ticket, so be sure to carry one with you. If you’ve forgotten to carry your e–ticket printout, you can contact the airline ticketing counters at the airport to issue a duplicate itinerary receipt.
Do you issue paper tickets?
No, we do not issue paper ticket.
How do I generate an invoice for my booking?
Your itinerary receipt itself can be used as invoice of booking. Log in to your Utsav Rewards Account with your registered email address and password. Once you successfully login, go to “Manage Bookings” to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Ref No.
Do I have to pay anything extra at the airport?
It depends on the airport you’re flying from. As of now, in India, only Bangalore airport charges a user development fee of Rs 260 per passenger. You can pay by cash, credit card or debit card.
Do I have to show ID proof at the time of check–in?
Yes, the airline and airport authorities may or may not check your ID proof but we strongly recommend that you carry a government–issued photo–id proof with you whenever you fly.
How do I find out my baggage limit?
Please contact the airline directly or visit their website for accurate details regarding baggage limit.
I’ve booked my tickets but need to add my child’s tickets to my booking. How do I do it?
Sorry! We do not allow child below 12 years to be booked individually. Please contact your airline to create the booking of child directly with them.
I misspelled my name while booking a ticket. How do I get it changed?
You can call us to check if the airline you’ve booked with entertains change–of–name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.
How do I print my ticket?

If you are a registered member of Utsav Rewards, log in to your Utsav Rewards Account with your registered email address and password. Once you successfully login, go to “Manage Bookings” to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Ref No.

If you are not a registered user, you will have to provide the booking reference number, email ID specified during the booking and your complete name to retrieve the booking. You can then print the itinerary receipt or email it to your account.

I have forgotten my trip id. What do I do?

If you are a registered member, just login to your Utsav Rewards account using the e–mail id. On your “Manage Bookings” Page you’ll be able to access all your completed and upcoming trips.

If you have made a booking as a guest then you will have to contact Utsav Rewards customer care by calling 1800-258-2566.

I selected the wrong prefix (Mr. /Mrs.) to a passenger’s name while booking. How can I get this changed?
Just contact Utsav Rewards customer care by calling 1800-258-2566 and give your Booking Ref No. We’ll find out if your airline supports title change and if it does, we’ll pass on your details to them. If the airline doesn’t allow title change you’ll have to cancel and then re–book the ticket with the correct title.
Is it possible to book tickets for another person through my account?
Yes, just enter the details of the passengers you want to book for when you’re asked to enter traveller–details at the time of booking.
I’m taking a connecting flight. Will I need to change terminals?

In most cases, you will need to change terminals in order to board your connecting flight. Often the terminals are at quite distant from each other and you’ll need to set aside some extra time to walk from one terminal to another.

Please make it a point to enquire about your terminal as soon as you arrive at the airport, since gate numbers and terminals can change at the last moment.

Argh. In that case I’m worried that I won’t have enough time and miss my connecting flight?
If you’re concerned that you may not have enough time between your flights, please contact Utsav Rewards customer care by calling 1800-258-2566. They’ll tell you the duration of your transit and how long it will take you to go from one terminal to another. Also, they’ll make sure that you feel comfortable with your connection.
Can I book international tickets for infants on Utsav Rewards?
Yes, you can book tickets for infants and Children on Utsav Rewards. However, we do not yet book tickets for unaccompanied minors. When booking international flights for infants, please keep these points in mind:
  • Every passenger (including infants and minors) requires a valid passport.
  • Infants and children must be accompanied by an adult at least 18 years old.
  • You can book no more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant.
  • The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare.
Can I book a seat on an international flight for an infant?
As a child under 2 years of age does not legally require a seat to fly, it’s really up to you to decide whether the infant should have a seat or no. Which is the reason why the cost of a ticket for an infant is different from the cost of a ticket for a child who is more than 2 years old (children over the age of 2, however, must have their own seat). To book a seat for an infant, please select child at the time of search and the cost will be provided.
How much baggage can I carry?
Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked–in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked–in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in. Please check with your airline.
Can I book a special meal through Utsav Rewards?
Sorry, Utsav Rewards website currently does not support this feature. Please contact the airline directly.
Can Utsav Rewards arrange for wheelchairs?
Sorry, Utsav Rewards website currently does not support this feature. Please contact the airline directly.
Can I enter my frequent flyer number at the time of booking?
Currently we do not take the frequent flyer number. You can provide your frequent flyer number at the airline counter during the time of check-in.
Do I get Miles on my FFP as well if I book a ticket on Utsav Rewards portal?
Yes. You get miles on your FFP in addition to the points that you earn on booking through Federal Bank Debit card. Please contact your airline with your frequent flier number and flight details to ensure you get your airline FFP miles.
How do I cancel a flight reservation?

If you have registered with Utsav Rewards, then login to your account with your registered email address and password. After you successfully login, go to “Manage Bookings” to view your upcoming trips. Click on the “Cancel” link associated with the respective booking you would like to cancel.

If you are not a registered user, you will have to provide the booking reference number, email ID specified during the booking and your complete name to retrieve the booking. You can then cancel the booking.

The flight I booked was cancelled by the airline. How do I get my money back?

Normally the airline would try to accommodate you on an alternative flight in case of a flight cancellation.

We strongly recommend that you let us know immediately in case of a flight cancellation by the airline, where you have not been provided an alternative option. The refund generally takes 4 to 15 days for Revenue bookings and 20 working days for Redemption booking (from the day we find out about the cancellation) to get processed. In cases of flight cancellation, the refund process can take about two additional weeks.

What are the cancellation charges?

For Revenue bookings, the cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation (in case you missed it then, you can always go back to your Utsav Rewards Account and check out your trips pages). Apart from the cancellation charges levied by the airline, Utsav Rewards charges a cancellation fee of Rs 300 per passenger per sector.

For Redemption bookings, the cancellation charges are based on how much in advance you cancel the booking. Please refer to the Program FAQs’ section for detailed FAQs on modification and cancellation of redemption bookings.

If I need to cancel my flight, what’s the latest I can do this by?
From the Utsav Rewards website or our customer service, you can cancel your flight no later than 6 hours before the time of departure. If it’s later than 6 hours, you need to contact the airline directly for cancellation.
How will I get my money back after a cancellation?
For Revenue bookings, we will credit the money after adjusting for cancellation charges, back to your Federal Bank account in 15 days time. For Redemption booking, the points after adjusting for cancellation charges are transferred back to your Utsav Rewards account. The points will take about 20 working days to reflect in your account.
How long does it take to process a refund?
We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.
It has been 3 weeks since I cancelled my booking and I still haven’t received my refund. Help?
We’re extremely sorry for the inconvenience caused to you. Please contact Utsav Rewards customer care by calling 1800-258-2566.
I booked my flights on Utsav Rewards but then cancelled them by directly contacting the airline. How do I claim my refund?
We strongly recommend that you let us know immediately after cancelling directly with the airline. The refund generally takes 4 to 15 days for Revenue bookings and 20 working days for Redemption booking (from the day we find out about the cancellation) to get processed. In cases such as no–show or flight cancellation, the refund process can take about two additional weeks.
How do I make changes to a flight reservation?
For all bookings, we treat modifications as cancellations and new bookings. So, you’ll have to cancel your existing booking and make a new one.
Can more than two adults stay in one room?
Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.
Our children will be travelling with us – do they stay for free?
When making your booking, select the number of children travelling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.
What if I need a specific type of hotel room (non–smoking, wheelchair friendly, etc.)?
Please contact our customer care at 1800-258-2566 or write to us at membersupport@utsavrewards.com. Once we know your request, we’ll do our best to get you what you ask for. However, your request is ultimately subject to the terms and conditions of the hotel.
How do I know if my booking was successful?
We’ll send you an email and SMS confirmation for your hotel booking.
Do I need to confirm my booking?
No, you don’t. You can also contact the hotel directly if you prefer. However, it may take up to 12 hours for the booking to reflect at the hotel.
What if I don’t get a confirmation at the time of booking?
If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, let us know at membersupport@utsavrewards.com or contact our Utsav Rewards customer care by calling 1800-258-2566 and we’ll send you your confirmation details.
I did not get an email confirmation. What do I do?
If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam. Check your spam folder, just in case, and add our email address membersupport@utsavrewards.com – to your address book so that it doesn’t get filtered out next time. In the meantime, contact Utsav Rewards customer care by calling 1800-258-2566 so we can send you an email confirmation. Be sure to include the following information:
  1. The name the reservation was booked under
  2. The hotel name and location (city)
  3. The check–in/check–out dates
How long will it take for the hotel to get my booking information?
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day. Contact Utsav Rewards customer care by calling 1800-258-2566, if you have any questions.
What is my hotel’s check–in time?
Typically, the hotel check–in time is after 2:00 pm (local time). Check with your specific hotel for its exact check–in time.
Will the hotel hold my room if I’m arriving late?
Since your reservation is guaranteed with a Debit card, the hotel is obliged to hold your room until 7 am, the day after your planned arrival date.
What if I’m going to arrive early?
If you know you’re going to arrive early at your hotel, contact our Customer Support Team. We’ll do our best to accommodate your request, but it’s ultimately subject to the terms and conditions of the hotel.
How do I get a receipt or invoice for my hotel booking?
Log in to your Utsav Rewards Account with your user ID and password. Once you successfully login, go to “Manage Bookings” to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Ref No.
How do I cancel my hotel booking?
If you do not have a registered account with Utsav Rewards, then contact Utsav Rewards customer care by calling 1800-258-2566 to cancel your booking. If you have registered with Utsav Rewards, then login to your account with your user id and password. After you successfully login, go to “Manage Bookings” to view your upcoming trips. Click on the “Cancel” link associated with the respective booking you would like to cancel.
What are the cancellation charges?

The cancellation charges for Revenue Bookings depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page. Apart from the cancellation charges levied by the hotel, Utsav Rewards charges a fee of Rs. 300 for every hotel cancellation.

For Revenue bookings, the cancellation charges are based on how much in advance you cancel the booking. Please refer to the Program FAQs’ section for detailed FAQs on modification and cancellation of revenue bookings.

By when do I need to cancel my hotel booking?
It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Utsav Rewards Account and check it out on your Trips pages). Please keep in mind that irrespective of what the hotel’s booking policy says; you cannot cancel your booking on the day that you’re supposed to check–in.
How will I get my money back after cancelling a hotel booking?
We will credit the money or Points, after adjusting for cancellation charges, back to your Utsav Rewards account used for making the booking. The refund amount will reflect in your account in about 15 day’s time from date of cancellation of booking. The Points may take about 20 working days to reflect back in your account.
How long does it take to process this refund?
We usually process the refund within 4 working days from the cancellation request. However, it may take slightly longer to reflect in your account statement as this depends upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.
How do I check the status of my refund once I have cancelled my booking?
At the moment if you cannot view your refund status, please contact Utsav Rewards customer care by calling 1800-258-2566 for your refund status.
How do I modify a hotel booking?
Utsav Rewards treats modification of all bookings as cancellation and new booking. You’ll have to cancel your existing booking and make a new one.